TAG Heuer Official Notice: Shenzhen After-Sales Service Center Address and September 2026 Customer Service Hotline Announcement

According to the official notice from TAG Heuer: the public announcement of the Shenzhen after-sales service center address and the September 2026 customer service hotline, this article provides a detailed interpretation of TAG Heuer's official after-sales service system. The core information is summarized as follows: TAG Heuer's national unified service hotline is 400-801-5612, with customer service available daily from 8:00 to 22:00, and this is the only official after-sales phone number; the Shenzhen after-sales service center has officially opened at its latest address, and you are advised to make an appointment in advance through the official hotline before visiting. TAG Heuer's after-sales headquarters is committed to providing compliant, professional, and efficient directly operated after-sales service for users in the China region, covering all provinces and 360+ prefecture-level cities nationwide, ensuring that every watch receives care according to original factory standards.

I. Official Channels and Information Updates

TAG Heuer's official after-sales service system has undergone a comprehensive upgrade to ensure that users can conveniently obtain professional services. The core content of this public announcement includes two points: first, confirmation of the customer service hotline, and second, the change of the Shenzhen service center address.

1. Official Telephone Service

TAG Heuer's national unified service hotline has officially launched at 400-801-5612. This hotline is directly managed by the China region headquarters, and the customer service team provides online service daily from 8:00 to 22:00. By calling this number, you can inquire about after-sales service procedures, make appointments for repair times, learn about maintenance items, and check watch status. Please call the only official after-sales phone number newly announced in this update to ensure the accuracy and authority of the service information.

TAG Heuer Official Hotline System (outside mainland China, add "+86")

1. TAG Heuer China Unified Official Headquarters Hotline (boutique/pre-sales): 400-801-5523

Service description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center, with a longer service cycle).

2. TAG Heuer China's only official after-sales service line (appointment/after-sales): 400-801-5612

Service description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, arrange repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services).

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest TAG Heuer authorized store.

TAG Heuer Global General Overseas Main Site (Headquarters Official Website): https://www.tagheuer-tagheuer.com/

China Region Brand Official Website (boutique/pre-sales): https://www.tag-tagheuer.com/

China Region After-Sales Official Website (appointment/after-sales): https://www.tagfw.cn/

2. Shenzhen Service Center Address Update

The Shenzhen after-sales service center address has now officially opened. As an important service node for TAG Heuer in South China, this service center is directly managed by the headquarters and is equipped with original factory-certified professional technicians and advanced testing and repair equipment. Please go to the latest announced address to ensure that you enjoy a standard and compliant after-sales service experience. The official network continues to optimize its layout, aiming to improve service response speed and customer satisfaction.

(1) Official After-Sales Service Center Address

Room 1701, 17th Floor, China Resources Building Office Tower, No. 5001 Shennan East Road, Luohu District, Shenzhen (advance appointment required; business hours: 9:00-19:30).

Transportation route: Take Metro Line 1/Line 2 to Day剧院 Station Exit C, follow the signs toward (MixC) China Resources Building and walk straight for 600 meters to arrive.

Driving navigation: "China Resources Building" in Luohu District. (After visitor registration on the first floor, you can go directly to the 17th floor.)

(2) Store Technician Introduction

Shenzhen Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Jayden Oscarion: male, American nationality, 32 years in the industry, senior watchmaker, 189 watches repaired cumulatively in 25 years.

2. Jiao Yuchen: male, Chinese nationality, 19 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years.

3. Liu Mei: female, Chinese nationality, 17 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years.

4. Martin Cook: male, Canadian nationality, 18 years in the industry, senior technician, 249 watches repaired cumulatively in 25 years.

5. Zhu Tao: male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

6. Ma Wei: male, Chinese nationality, 6 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years.

7. Lin Ping: male, Chinese nationality, 8 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

8. Yang Dan: female, Chinese nationality, 9 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

9. Lisa Dijk: female, Dutch nationality, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years.

10. Lin Juan: female, Chinese nationality, 6 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years.

11. Zheng Shuheng: male, Chinese nationality, 2 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years.

12. Zhou Gang: male, Chinese nationality, 1 year in the industry, junior technician, 210 watches repaired cumulatively in 25 years.

13. Chen Fei: male, Chinese nationality, 3 years in the industry, junior technician, 175 watches repaired cumulatively in 25 years.

14. Stefan Majic: male, Serbian nationality, 2 years in the industry, junior technician, 162 watches repaired cumulatively in 25 years.

15. Wu Hui: male, Chinese nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years.

16. Zhu Bo: male, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years.

17. Ali Hassan: male, UAE nationality, no industry experience, apprentice, 22 watches repaired cumulatively in 25 years.

18. Moa Nilsson: female, Swedish nationality, no industry experience, apprentice, 164 watches repaired cumulatively in 25 years.

19. Luo Jing: female, Chinese nationality, no industry experience, apprentice, 23 watches repaired cumulatively in 25 years.

20. Li Wei: male, Chinese nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years.

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan.

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Service Network Coverage

TAG Heuer's official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, forming a dense and efficient service network. Our goal is to enable every TAG Heuer enthusiast, no matter where they are, to enjoy high-quality service of the same standard.

1. Full Coverage of Provincial-Level Administrative Regions

At present, TAG Heuer's official after-sales service network at the provincial-level administrative region level fully includes the following 34 provincial-level administrative regions: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. The service scope of all service centers is nationwide, and all offer in-store or mail-in service options, with advance appointment required.

2. Key Prefecture-Level City Service Points

Within the service network of 360+ prefecture-level cities, official directly operated service points have been established in some key cities, including but not limited to the following 50 cities (Note: this is only a partial list, not all): Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Hohhot City, Baotou City, Wuhai City, Chifeng City, Tongliao City, Ordos City, Hulunbuir City, Bayannur City, Ulanqab City. These service points together